Terms and Conditions for German Kitchen Centre Welcome to German Kitchen Centre. These Terms and Conditions ("Terms") govern the use of our services. By engaging our services, you agree to be bound by these Terms. Please read them carefully. 1. Definitions • "Company" refers to David Brown T/A Meadowbrook Kitchen Centre (German Kitchen Centre). • "Client" refers to any individual or entity engaging the services of the Company. • "Services" refers to the kitchen contracting services provided by the Company, including but not limited to design, installation, and remodelling. • "Agreement" refers to the contract between the Company and the Client for the provision of Services. 2. Acceptance of Terms By signing the Agreement or utilising our Services, the Client acknowledges and agrees to abide by these Terms. If the Client does not consent to any part of these Terms, they should refrain from engaging our Services. 3. Scope of Services • 3.1 Initial Consultation: The Company will conduct an initial consultation to ascertain the Client's requirements and expectations. • 3.2 Design Services: The Company will provide design services to create a kitchen layout that aligns with the Client’s specifications. Detailed technical plans will be furnished after the quotation is accepted and the kitchen is ordered. • 3.3 Manufacturing: The kitchen order will be dispatched to Germany for production. Upon arrival, the kitchen will be scheduled for installation. • 3.4 Installation: The Company will perform the installation of kitchen cabinets and equipment as specified in the order form. Please note that the Company does not undertake plumbing or electrical connections. The Client is responsible for all electrical and plumbing disconnections and connections. • 3.5 Exclusions: The Company’s responsibility is limited to the installation of kitchen cabinets and does not extend to plumbing or electrical work. 4. Quotation and Pricing • 4.1 Quotation: The Company will provide a detailed quotation outlining the costs involved in the project following a design consultation to gather measurements and requirements. • 4.2 Validity Period: The quotation is valid for 14 days from the date of issuance. • 4.3 Acceptance: The quotation must be accepted in writing by the Client prior to the commencement of any work. • 4.4 Pricing Structure: The Company operates on a fixed-price basis as agreed upon at the time of order. Details of what is included will be listed on the order item list provided. • 4.5 Price Adjustments: Any delays attributable to the Client may incur additional costs. 5. Payment Terms • 5.1 Payment Schedule: Payment is divided into two stages: an initial deposit and a final payment due upon delivery of the kitchen from Germany to the Company’s store. The total contract amount must be paid by the Client before the kitchen can be delivered to their premises. • 5.2 Deposit: A deposit of 50% of the total contract amount is required upon ordering. • 5.3 Final Payment: The remaining balance is due when the kitchen is delivered from Germany to the Company’s store. • 5.4 Payment Methods: Accepted payment methods include bank transfer (preferred), debit card, credit card, or cash. Cheques are not accepted. • 5.5 Late Payments: There are no fees or interest charges for late payments. 6. Changes and Modifications • 6.1 Client-Initiated Changes: Any changes requested by the Client post- agreement must be made in writing. The Company is not obligated to fulfil these changes as they may not always be feasible. Any approved changes will be confirmed in writing and may incur additional costs. • 6.2 Company-Initiated Changes: The Company may need to alter the kitchen design if inconsistencies or deviations between the agreed design and the actual kitchen area are identified prior to installation. • 6.3 Cost Implications: Any changes may incur additional costs, which will be communicated and passed on to the Client. 7. Project Timeline • 7.1 Typical Project Duration: From signing the contract and paying the deposit, the final fitting date is to be agreed upon within one calendar month. • 7.2 Project Phases: Key milestones include: o Initial consultation and design. o Approval and ordering of the kitchen. o Delivery and final payment. o Installation of kitchen cabinets. • 7.3 Delays and Extensions: If the agreed installation date cannot be fulfilled by the Client, the Company reserves the right to charge for storage at a rate of £30 per day. 8. Warranties and Guarantees • 8.1 Workmanship Warranty: The Company provides a 12-month warranty on workmanship from the date of the invoice. • 8.2 Manufacturer Materials Warranty: Warranties for materials and products range from 1 to 10 years, depending on the specific product and manufacturer. • 8.3 Exclusions: Warranties do not cover user damage or any tampering with the kitchen / products not authorised by the Company, which will void all warranties. 9. Insurance and Liability • 9.1 Insurance Coverage: The Company carries appropriate insurance coverage. Details can be provided upon request. • 9.2 Client Responsibilities: Clients are not required to have additional insurance for the project. • 9.3 Liability Limitations: The Company’s liability is limited. Details are available upon request. 10. Health and Safety • 10.1 Safety Protocols: The Company adheres to standard health and safety measures. • 10.2 Client's Role: The work area must be clean, safe, tidy, and fit for purpose. • 10.3 Hazard Disclosure: The Client must inform the Company of any known hazards upon arrival on-site or beforehand. 11. Termination • 11.1 Termination by Client: The Client may terminate the contract with a cancellation fee. • 11.2 Notice Period: Termination can be requested at any time after the kitchen is ordered. • 11.3 Financial Implications: o A 10% cancellation fee is applicable if termination is requested within 14 days of signing the contract. o A 50% cancellation fee applies if termination occurs up to 8 weeks before delivery. o A 100% cancellation fee applies if termination occurs less than 8 weeks before the delivery of the kitchen to the Company’s store. • 11.4 Precedence of Cancellation Fees: In the event of overlapping conditions, the highest applicable cancellation fee will take precedence. 12. Dispute Resolution • 12.1 Dispute Resolution Process: All disputes must be submitted in writing for consideration. • 12.2 Jurisdiction: These Terms are governed by the laws of Northern Ireland. 13. Intellectual Property • 13.1 Ownership of Designs: All designs and plans created by the Company remain the property of the Company. • 13.2 Restrictions: Clients may use the intellectual property for fair use within the scope of the project. 14. Photography of Completed Work • 14.1 Permission to Photograph: The Company reserves the right to take photographs of the completed work to document the quality and standards of our installation. These photographs serve as proof that the kitchen was fitted to a high standard and may be used for quality assurance and marketing purposes. The Client grants permission to the Company to take and use these photographs. • 14.2 Client Privacy: The Company will ensure that any identifying information about the Client or the Client’s property (e.g., address, personal items) is not included in the photographs without explicit consent. 15. Miscellaneous Provisions • 15.1 Entire Agreement: These Terms and Conditions, along with the Agreement, constitute the entire agreement between the Client and the Company. • 15.2 Amendments: Any amendments to these Terms must be made in writing and signed by both parties. • 15.3 Waivers: Failure to enforce any part of these Terms does not constitute a waiver of the Company's right to enforce later breaches. • 15.4 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. • 15.5 Governing Law: These Terms are governed by the laws of Northern Ireland. 16. Contact Information • Customer Support: For any questions or concerns, please contact us by phone at (028) 302 68 401 or by email at info@germankitchencentre.co.uk. • Office Hours: Please refer to our website for up-to-date information on business hours and response times. By engaging the services of German Kitchen Centre, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.